Return & Refund Policy

Starter text — please review and edit this page from Admin → Pages before going live.

Because we sell food, we can only accept returns in the situations below.

When you can return

• The product is damaged, leaking or broken on arrival.
• You received the wrong product or wrong size.
• The product is expired or clearly spoiled on arrival.

How to request a return

1. Check your parcel in front of the delivery person if possible.
2. Contact us within 24 hours of delivery with your order number and a photo of the problem.
3. We will arrange a replacement or refund after checking.

Not returnable

• Opened or partly used food items (unless faulty).
• Change-of-mind returns after the seal is opened.

Refunds

• Refunds are made via bKash / Nagad / bank transfer within 3–7 working days after approval.
• Delivery charges are refunded only if the mistake was ours.